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hanetobi
Starting Member
Japan
5 posts
Joined: Sep, 2005
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 Posted - 2005/09/14 : 02:22:05
Anybody else having trouble? I ordered a handful of records off the site (the main IMO site actually, not through HH.com) about 2 months ago, haven't recieved anything. I've emailed them repeatedly and as of yet recieved no reply. The only reason I haven't freaked on them yet is that I live in Japan so I kind of expect delieveries to take a while ... but 2 months is way too long, and I'm getting really suspicious.
I know they've just moved (about a month ago), so that would account for some delay, but it doesn't excuse the fact that they aren't answering their support emails. My first email bounced because their mailbox was full (of other angry customers, I assumed) but it hasn't bounced since.
I just want to get my records and stop worrying about stupid online transactions. If anyone else has had problems with IMO in the last couple of months, let me know!
By the way, I ordered some records from Raw Elements around the same time 2 months ago (cheapest postage possible) and I recieved them 5 days later. Sure it's a much smaller store but I think SOMEBODY should feel jealous about that O o;;...
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yaddam205
Advanced Member
United States
1,219 posts
Joined: Dec, 2004
53 hardcore releases
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Posted - 2005/09/14 : 02:34:12
Umm.. i ordered fine just 2 weeks ago.. they could have just f*cked up, ppl do that, Just email with ur recpit, and shit, and you will be fine. And dont worry about online shopping almost 50% of the stuff i buy is from an Online store, (mainly newegg.com YES I admit i can be a nerd some time)
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"Klipsch, the professional choice"
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Brian K
Advanced Member
United States
8,663 posts
Joined: Sep, 2001
528 hardcore releases
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Posted - 2005/09/14 : 02:47:46
have they charged you for it yet?
I've only had lost one package in the mail through them, it was the posts fault but it was still lost.
that's why I prefer to have packages insured
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"we'll delete the weak"
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hanetobi
Starting Member
Japan
5 posts
Joined: Sep, 2005
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Posted - 2005/09/14 : 05:43:21
quote:
Just email with ur recpit, and shit, and you will be fine.
I've emailed them persistantly for the last month with no reply (and at least one bounced mail.) It doesn't make me worry about online purchasing, just about IMO, which obviously is a pretty major operation.
Brian K, when the package was lost what did you do? How can you be sure that it was the mail's fault? And did you have trouble emailing them?
This is really starting to piss me off - -;;....
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silver
Admin
Japan
12,579 posts
Joined: Feb, 2001
894 hardcore releases
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Posted - 2005/09/14 : 06:01:08
Order from Shop.HappyHardcore.com we handle all the customer entires... plus I live in Japan as well :)
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Brian K
Advanced Member
United States
8,663 posts
Joined: Sep, 2001
528 hardcore releases
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Posted - 2005/09/14 : 07:18:16
they credited my card. I don't remember how long it was until I contacted them but they didn't take too long to respond to my emails.
__________________________________
"we'll delete the weak"
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clarke101
Advanced Member
United Kingdom
3,839 posts
Joined: Jun, 2003
185 hardcore releases
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Posted - 2005/09/14 : 07:23:17
have you registered with the e-mail filter they use? If you haven't then they won't answer your e-mail.
Theyu sent the wrong record to me once(both had the same cat number) i e-mailed them and it got sorted in a few days.
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Dave Murray
Advanced Member
United Kingdom
3,675 posts
Joined: Jan, 2003
136 hardcore releases
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Posted - 2005/09/14 : 08:58:51
They actually just moved last week.
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<3 Trance
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hanetobi
Starting Member
Japan
5 posts
Joined: Sep, 2005
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Posted - 2005/09/14 : 10:32:38
Well then I guess they just took their sweet time moving because on the website it says
quote:
Our last day at 2 Cheam Road is Saturday 13th August.
clarke101, sounds plausible but I can't find anywhere on the site that gives mention to any mail filter, unless you mean the regular mailing list which I've just signed up to and I'll try emailing them for the 5th time now ...
And yes Mr. Silver Richard, I know you live in Japan but I don't think that will help me get this order any faster : ). I may well go through your frontend in future though. At least then I'll know who to blame when the boat sinks ; ).
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clarke101
Advanced Member
United Kingdom
3,839 posts
Joined: Jun, 2003
185 hardcore releases
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Posted - 2005/09/14 : 11:29:55
I replied to the sales order they e-mail you
[email protected]
then had to register at spamarrest.com to have it forwarded
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hanetobi
Starting Member
Japan
5 posts
Joined: Sep, 2005
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Posted - 2005/09/14 : 12:35:53
Spamarrest is a pay service with a 30 day trial. They can't seriously be using that for complaints mail. Maybe they used to but there's no mention of it now and I'm pretty if they did it would be an illegal business practice (forcing people to subscribe to another company's service in order to recieve IMO's own).
I'm going to be UBER patient and let them ignore another 2 emails (give them 1 more week or so) before I do something about this.
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clarke101
Advanced Member
United Kingdom
3,839 posts
Joined: Jun, 2003
185 hardcore releases
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Posted - 2005/09/14 : 12:50:46
you dont have to register as such (ie pay) you have to your e-mail addy add to imos list of accepted email addies so imo will recieve your e-mails.
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yaddam205
Advanced Member
United States
1,219 posts
Joined: Dec, 2004
53 hardcore releases
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Posted - 2005/09/14 : 13:44:22
quote:
Originally posted by silver:
Order from Shop.HappyHardcore.com we handle all the customer entires... plus I live in Japan as well :)
"now that's what I call direct advertising"
lo
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"Klipsch, the professional choice"
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-JFK-
Average Member
Denmark
223 posts
Joined: Nov, 2003
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Posted - 2005/09/14 : 21:52:21
check your bank account and see if they have taken the money if they have then i'll say that the mail is lost somewhere and normal if the mail havent showen up 28days after the shipping date the insurance will cover and IMO uses insurance for there mails
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You ain't leadin' but two things now, pal. Jack and shit. And Jack left town.
Army of Darkness
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hanetobi
Starting Member
Japan
5 posts
Joined: Sep, 2005
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Posted - 2005/09/15 : 00:48:00
They charged me the same day, I have the records.
I WOULD be trying to claim insurance but I'm not even at that point yet because they haven't contacted me or responded to my requests in any way as of yet.
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djpeggy
Senior Member
United Kingdom
294 posts
Joined: Dec, 2003
171 hardcore releases
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Posted - 2005/09/15 : 16:13:40
Although i've never had a problem buying from Imo, I have found that they often do not reply to emails.
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DJ Peggy
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Edited by - djpeggy on 2005/09/15 16:14:46 |
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